Under 49,99 USD
|Over 50 USD
|USA -7 Days
|Chile & Uruguay
|Spain & Europe
|Australia y Nueva Zelanda
Res of the world
Customs and import duties
A country’s Customs Agency is responsible for controlling the items that are imported into such country or area. That is why, all items, either imported or exported, must comply with certain rules and requirements established by Customs.
The buyer of an imported item must pay any charge arising from the process of importing such item. In most countries, these charges may translate into taxes or duties. However, customs duties may be exempted or reduced in some cases when the item’s value is below an established number.
Since every national Customs dictate its own regulations, systems, processes, rules, and laws we are unable to know each one of them. Therefore, should there be any import fee to be paid, you will be charged by the carrier service you have chosen when you receive the item; this fee cannot be paid in advance. For this same reason, if you are sending the item to someone else as a present, make sure that that person is aware of this possibility.
It is important to take into account that according to the customs regulations of each country, once the purchase has arrived; This will have a period defined by them to be withdrawn. The buyer is responsible for the withdrawal of the same, or what happens otherwise.
Learn everything about import duties in your country before placing your order. If there is any way of reducing or eliminating the cost of such duties, please fill in the comments section in the checkout to let us know how we can help you. We would be pleased to do so.
Our main aim is that our clients feel satisfied with the overall shopping experience, that is why your ideas and suggestions are always welcome and listened to. We hope you enjoy your purchase!
If you are not content with what you have received, whatever the reason, please contact us within 15-days of receipt if you wish to return the product/s.
Return shipping charges
The return would be free if you receive an imperfect or mistaken item. In this case we will send you a new or correct item. If you wish to return the item for any other reason, the shipping cost is chargeable and will depend on the type of service chosen.
Returns and exchanges
If you wish to return or exchange an item, please fill in the following form or contact us via email at firstname.lastname@example.org and we will get back to you to provide the necessary instructions.
Required information: state your Order Number, your name, and the reason why you wish to return the item. Don’t forget to attach a photo as well.
Any item returned must be received back in its original condition - this means it must be unworn, undamaged, free of any type of mark or stain and have all original tags attached.
Once we have received the items back, we will refund the sum you paid in terms of a Gift Card that you can later use for purchasing at our shop.
Should you have any other inquiry, contact us at email@example.com